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MBT Harrods - Concession Manager
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Essential requirements
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Location
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- Position type: Permanent
- Hours: Full time, 40 hours, including Saturdays, and occasional Sunday
- Salary: Competitive salary, plus commission
- Reporting to: Key Accounts Manager, MBT
You will be employed by MBT the anti-shoe, responsible for the MBT concession “Concept Store” area within Harrods. We are looking for an enthusiastic and experienced Manager, who is passionate about exceptional customer service that exceeds expectations. Ideally, you are interested in sport, fitness, or wellbeing. You have the ability and desire to meet and surpass sales targets, with drive, ambition and determination. You will work with your team to achieve MBT’s standards in customer service and selling.
You will have previously managed a team, with a quality retailer. You will be trained by MBT so that you fully enjoy the features and many health benefits of wearing the anti-shoe. This will ensure you have the necessary knowledge and passion that enables you to share these with our customers, and your team. Outstanding product knowledge and passion about health is imperative.
Why the anti-shoe is the anti-shoe
In the late 90s we started a crusade. We realised that the human body is simply not built to walk or stand on hard, flat surfaces. We also discovered that conventional shoes stabilise the body in such a way that the body’s supporting muscle system is neglected, which can result in joint and back pain. We named our footwear MBT, and refused to call it a shoe. Because MBT is totally different.
Harrods. Grand. Luxurious. Quintessentially British. You feel it the moment you step through the doors. It’s a shopping experience. A true sensation… a sumptuous palace in Knightsbridge, filled with floor upon floor of the best the world has to offer. Harrods are so passionate they have devoted the “entire 5th floor to supplying the best brands and latest trends in sporting equipment, clothing and footwear”. (Quotes from Harrods’ website)
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Responsibilities
- Achieve sales target for the month, by offering personal exceptional service to all customers.
- Assist Sales Associates in the selling process whenever needed.
- Meet regularly with each Sales Associate & use coaching skills to improve sales & service performance.
- Have weekly team meetings focusing on product knowledge and performance, motivating your team to even greater achievements.
- Carry
out all management duties within the Concept Store including: visual
merchandising standards, stock control, staffing rotas, housekeeping,
customer service, and promotional activity.
- Supervision of team, ensuring all areas are covered throughout the day and week.
- Minimise staff turnover by building a high performance team that operates within a motivated environment.
- Liaison with key departments in MBT Head Office.
Requirements
You already have proven retail management experience and an exceptional track record. You are enthusiastic and enjoy selling a product you are passionate about. You are reliable in completing tasks, and proactive in your approach to work; a team player with the ability to be flexible and work under pressure. You can think on your feet and resolve problems.
You will need to meet the requirements for Harrods’ store approval. Prior to confirmation of employment, you will be approved by Harrods and at work will need to observe Harrods' rules.
Before applying for this position please spend some time reading through www.swissmasai.co.uk where you will find valuable information on MBT product benefits, and a further insight into the research and applications of MBT.
If you feel that you have the required credentials, please email your CV and covering letter to:
katarina.johansson@uk.antishoe.com
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Knightsbridge
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MBT Harrods Sales Associate: Part-time
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Essential requirements
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Location
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- Position type: Permanent
- Hours: Part-time 22 hours per week, including Saturdays and/or Sundays
- Salary: Competitive salary, plus commission
- Reporting to: MBT Harrods - Concession Manager, MBT
Based at the MBT concession “Concept Store” area within Harrods, you will be employed by MBT the anti-shoe. We are looking for enthusiastic and experienced Sales Associates, who are passionate about exceptional customer service that exceeds expectations. Ideally, you are interested in sport, fitness, or wellbeing. You have the ability and desire to meet and surpass sales targets, with drive, ambition and determination. You are a team player and will work within your team to achieve MBT’s standards in customer service and selling.
You have proven selling and customer service experience, with a quality retailer. You will be trained by MBT so that you fully enjoy the features and many health benefits of wearing the anti-shoe. This will ensure you have the necessary knowledge and passion that enables you to share these with our customers. Outstanding product knowledge and passion about health is imperative.
Why the anti-shoe is the anti-shoe
In the late 90s we started a crusade. We realised that the human body is simply not built to walk or stand on hard, flat surfaces. We also discovered that conventional shoes stabilise the body in such a way that the body’s supporting muscle system is neglected, which can result in joint and back pain. We named our footwear MBT, and refused to call it a shoe. Because MBT is totally different.
Harrods. Grand. Luxurious. Quintessentially British. You feel it the moment you step through the doors. It’s a shopping experience. A true sensation… a sumptuous palace in Knightsbridge, filled with floor upon floor of the best the world has to offer. Harrods are so passionate they have devoted the “entire 5th floor to supplying the best brands and latest trends in sporting equipment, clothing and footwear”. (Quotes from Harrods’ website)
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Responsibilities
- Achieve sales target for the month, by offering exceptional personal service to all customers.
- Work with your Manager to constantly improve sales & service performance.
- Carry out all necessary duties within the Concept Store including: customer service, visual merchandising standards, stock room, housekeeping, and support of all promotional activity.
- Ensure key areas are covered during your working hours.
Requirements
You have proven retail experience and an exceptional track record. You are enthusiastic and enjoy selling a product you are passionate about. You are reliable in completing tasks, and proactive in your approach to work; a team player with the ability to be flexible & work under pressure. You can think on your feet and resolve problems.
You will need to meet the requirements for Harrods’ store approval. Prior to confirmation of employment, you will be approved by Harrods and at work will need to observe Harrods' rules.
Before applying for this position please spend some time reading through www.swissmasai.co.uk
where you will find valuable information on MBT product benefits, and a
further insight into the research and applications of MBT.
If you feel that you have the required credentials, please email your CV and covering letter to:
katarina.johansson@uk.antishoe.com
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Knightsbridge
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Speculative applications
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Essential requirements
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Location
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If you have the skills you think we may require, and are passionate about our product we invite you to send a speculative application to monika.hudson@swissmasai.co.uk
This will be held on file until a suitable role becomes available.
We look forward to hearing from you.
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